Maya Sampson

Background

About Maya Sampson

STRATEGIC PARTNERSHIP-TRAINING-INNOVATOR Accomplished, dynamic professional with solid history of success managing relationships and client retention. Finely honed relationship-building, leadership, collaboration, negotiation, communication, interpersonal, analytical, and critical thinking skills. Core relevant competencies: Implementation Instructor Project Management Implementation Management Product Management Customer Success Management User Engagement Product Adoption Strategic Partnerships Revenue Generation Risk Mitigation -Well-versed in supporting customers using creative training approaches, understanding their perspective, building trust, creating strategies to resolve obstacles, and responding in timely manner to maximize retention-Expertise in customer adoption, by having an account strategy plan, being in constant contact and having consistent follow through. Instrumental in retention, by supporting customers with continuous training, understanding their perspective, building trust, creating strategies to solve obstacles and develop goals. Technically skilled in: LearnUpon (LMS), Agile, 360Learning, Captivate, Trella Health University (LMS), GUIDEcx, SalesLoft, Salesforce, Playmaker, Zendesk, ChurnZero, ClientSuccess, Pendo, Epic, Lattice, Navihealth, Trello Board, Smartsheet, Allscripts, G Suite, HCHB, Monday, Marketscape and PCC. Among my most notable qualifications are my- Skill in building, mentoring, training, and motivating high-performance teams- Reputation for successfully forging, maintaining, and growing contact bases and referral networks, establishing strong market share presence in territory, and developing initiatives to stay ahead of the competitive curve- Proven ability to communicate, collaborate, and negotiate effectively with professionals at all levels of an organization- Experience in boosting revenue, increasing market share, acquiring new accounts, and securing referrals. Credentials: Certified Customer Success Manager (CCSM) Level 1 Master of Arts in Organizational Management Bachelor of Arts in Sociology