Maya Tohme

Background

About Maya Tohme

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction • English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar • Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution • Open, sort, and distribute incoming correspondence, including faxes and email • File and retrieve corporate documents, records, and reports • Greet visitors and determine whether they should be given access to specific individuals • Prepare responses to correspondence containing routine inquiries • Record, transcribe and distribute minutes of meeting • Answer and manage incoming calls • Receive and interact with incoming visitors • Interact with external clients • Supervise and train lower level staff Key Competencies Organizational and planning skills Communication skills Information gathering and information monitoring skills Problem analysis and problem solving skills Judgment and decision-making ability Initiative Confidentiality Attention to detail and accuracy Flexibility