Mayank Arya
Senior Real Time Analyst at Etech Global Services
Based in Delhi, India
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Seniority
Manager
Department
Operations
Location
Delhi
Industry
Outsourcing and Offshoring Consulting
Company size
3.3K
Contact information
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m•••••••@etechgs.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mayank Arya
As a WFM Analyst, I have 4 years of total experience in WFM, with responsibility to manage multiple line of business when work load is high, different challenges to support the needful task for operation by adhering schedule time with accuracy. • Strong product knowledge will ensure that experts wind up the calls/chats. • Advising experts should avoid unnecessary probing. • Absenteeism should be brought down. • Ensure Adequate Staffing. • Reduce AHT. • Bring down or Freeze AUX during peak hours.
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