Mayank Daharwal
Senior Business System Analyst at Clarivate
Based in India
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Seniority
Staff
Department
Information Technology
Location
India
Industry
Information Services
Company size
11K
Contact information
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m•••••••@clarivate.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mayank Daharwal
With over 7 years of experience in product and application support, including 3+ years specializing in Coupa solutions, I have developed a strong expertise in customer support and technical troubleshooting. Currently, I work as a Technical Support Engineer, Assigned at Coupa, where I focus on supporting invoicing-related issues and ensuring seamless P2P (Procure-to-Pay) cycle operations. I am skilled in using a variety of tools to manage and resolve issues efficiently, including-PHPMyAdmin for SQL queries -Postman for API testing -ELK Stack & New Relic for log analysis -Salesforce for handling customer support tickets -Jira for tracking development-related issues I am passionate about providing exceptional customer service, managing escalations, and optimizing support processes to deliver timely and effective solutions. My ability to blend technical knowledge with excellent communication skills has enabled me to support clients at every stage of their journey with Coupa, ensuring that systems run smoothly and issues are resolved swiftly. I thrive in dynamic environments and am always eager to apply my experience to solve complex challenges.
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