Mayank Manchanda

Background

About Mayank Manchanda

I am a customer-centric problem solver with cross-functional experience in customer experience (CX) optimization, process improvement, and business analytics. I bring a unique blend of international B2B client management, CX strategy, and data-driven decision making to solve complex business challenges and deliver measurable impact. Currently completing my Master of Business Analytics at La Trobe University, I have developed strong skills in Power BI, Excel, process mapping, and stakeholder engagement across diverse industries, including government, SaaS, and education. My previous role at Mercer allowed me to lead European B2B client portfolios, manage end-to-end client engagements, and drive operational improvements through customer insights and analytics. I have delivered practical solutions to optimize customer service processes, enhance agent performance, and improve CX outcomes using data-driven strategies. My work spans process efficiency reviews, dashboard development, customer journey mapping, and cross-functional collaboration to support digital transformation and customer-centric growth. I am actively seeking opportunities in management consulting, customer strategy, process improvement, CX transformation, and business analytics advisory where I can combine my consulting mindset, analytical skills, and passion for driving customer-focused results. Let’s chat about anything.