Mayank Poddar

Background

About Mayank Poddar

Core professional with 16+ years of experience in BPO industry working in International fortune 500 companies in managing operations, transitions, quality, solutions, Process Excellence, Business Process Re-engineering and Service Delivery. I am Certified Six Sigma Green Belt. Some of my expertise include Strategic Planning, driving breakthrough innovation, Process Transformation and Leading People for Results. Talent for motivating teams and business partners toward a common vision, and combining sophisticated quantitative tools with qualitative decision making to achieve objectives. I have successfully managed Operations for revenue acounting (OTC) and Accounts Payable for world's largest CPG clients in US and UK. I have exposure to similar processes of other industries like building materials, Consumer electronics, telecom and Healthcare & Pharma. Specialties ~ Operations management ~ Process Transformation ~ P/L Management ~ Peple leadership ~ Leading Multi delivry center ~ Managing large Spans ~ Customer Management ~ Business process management ~ Re-engineering ~ Order to cash/Record to Report/ Procure to Pay ~ Analytics and service delivery ~ Setting and Executing Strategies. • Expert on handling outbound campaigns on dialers, IVR's, Messaging both self servicing and hybrid treatments. • Project Migrations and change control management • Strong Analytical Skills • Working with Vendors and Agencies • Interpersonal Skills and team building • Compliance in Self Assessment • Coordination and working with global teams • Collections expert pre and post charge off