Mayank Thada

Background

About Mayank Thada

About I am a well-rounded customer support and relationship management professional with 5+ years of experience in the customer service industry. I have worked in various roles, including customer support consultant, customer success manager, and catalog specialist & customer support for companies such as Teleperformance, Think More Services Pvt Ltd, and Quess Corporation and IT Staffing (Amazon). I am highly experienced in providing exceptional customer service, resolving customer inquiries, and maintaining customer relationships. My expertise includes CRM and project management, handling clients via calls and chats, preparing new joiners for work, providing strategies to clients for better growth, daily MIS reporting, and handling customer complaints. I am also adept at collection and analysis of customer feedback, providing feedback and opportunity to merchants, handling escalations and compliance issues, and maintaining AHT and scores for better growth. I am an excellent communicator and I have a knack for understanding customer needs quickly and effectively. My strong attention to detail and problem-solving skills have enabled me to quickly and accurately identify the root cause of customer problems and resolve them in a timely manner. I am also highly organized and capable of multitasking in a fast-paced environment. I am looking to join a team where I can use my skills and can grow along with the organization.