Mayron Rosa

Background

About Mayron Rosa

I am a bilingual (Portuguese and English) professional holding a BSc in Advertising, MBA in Marketing and overall 13 years of experience in social media, marketing, customer relationship management, people management, strategic planning, project management and executive operations support. Successfully being the contact point for all team members and needs to ensure effective collaboration throughout the entire team. Proven experience in developing team objectives, assigning tasks, setting deadlines, promoting an open communication culture, tracking team performance, identifying training needs, helping to solve conflicts, reporting to management, organizing holidays and team building sessions, and completing performance reviews. Career Highlights - Overseeing teams of up to 24 staff, establishing work procedures, processes, and assignments to support both company and departmental standards and strategic directives - Screening, recruiting, hiring, training and motivating teams through special projects and organizational initiatives to generate increased revenues, improved customer service, and profitable client relationships - Strong experience in working closely with services, sales, growth, marketing, and product to learn and identify how to scale this function to produce the best outcome for customers and its business - Proven work experience towards assigned strategic goal, KPI, and SLA on new and existing customers; prioritizing and delivering an outstanding business experience to customers - Identifying the strengths and weaknesses of all team members, leveraging each individual contributing member accordingly to maximize their impact and organizational gain - Delivering performance feedback and coaching leadership while coordinating and facilitating training and development needs to improve team member performances I am always interested in hearing from former colleagues, managers, or just interesting professionals, so feel free to contact me if you’d like to connect. LION™ - LinkedIn Open Networker