Mayur Gupta

Background

About Mayur Gupta

I am a versatile and strong business Management professional with 22+ year career track in IT Infrastructure and Telecommunications. Right now, I stand with diverse experiences, in IT Infrastructure,Telecom Network Engineering Roll Out - Pre-Sales, Deployment & Integration, System engineering & Testing, Programme & Project Management and Service Delivery. My current capabilities are to accelerate service delivery, efficiency and performance within and between Projects in the Regions and Global Service Centers. Make the work of Service delivery more efficient through adequate delivery tools, processes, and ways of working, measurements & KPIs. Quick to adapt to new challenges and new environments; highly valued as a team player who motivates others. My Core competences are - 1. Communication Skills 2. Change & Improvement Management Skills 3. Negotiation & Argumentation Skills 4. Pre-Sales 5. Programme & Project Management Skills 6. Presentation Skills 7. Fundamental Leadership Competence 8. Service Delivery Process, Models, Strategy & Framework establishment 9. Customer success management My Behavioural Competences are - 1. Creating and Innovating 2. Formulating strategies & Concepts 3. Persuading & Influencing 4. Presenting & Communicating Information 5. Relating & Networking 6. Adapting & Responding to Change 7. Flexible to requirements Specialities - ITIL V3 Foundation Certified, PRINCE 2 Certified PMI Trained, CCNA Certified, CCNP Certified, HIPPA Certified Large Program Management, Account management, Global Service delivery, Business process Management, Customer relations, Customer support Operation,Global sales support, Strategic business development, telecommunications, remote infrastructure management, Global outsourcing, Pre-Sales, Customer success management, People Management, Network Operations and Services, NOC, Customer Success