Mayur Salian

Background

About Mayur Salian

With over a decade of progressive leadership in the luxury hospitality industry, I’ve built a career grounded in people, precision, and purpose. From my early beginnings as an Airport Executive in 2012 to now leading the Front Office operations at the iconic Fairmont Mumbai, I’ve had the privilege of contributing to some of India’s most prestigious hospitality brands. My formative years at The Leela Mumbai and The Leela Goa as a Management Trainee gave me deep, hands-on exposure to front office, F&B, housekeeping, and culinary operations. This 360-degree understanding laid the foundation for my holistic approach to guest service. In 2018, driven by a curiosity to explore beyond traditional roles, I began consulting on small-scale restaurant setups and menu curation—an experience that refined my F&B acumen. I soon stepped into a strategic operations role at The Leela Goa, where I managed the Club Lounge and 20 high-end suites, including exclusive beach dining and luxury guest experiences, while closely working with the revenue management team to optimize rates and yield. My most defining chapter came in 2022, when I led the transformation of The Leela Goa into St. Regis Goa Resort. This brand conversion involved training a legacy team in Marriott’s service standards, launching St. Regis rituals, and seamlessly navigating operational challenges amidst renovations, makeshift facilities, and heightened guest expectations—all while maintaining guest delight. Today, I serve as the Front Office Manager at Fairmont Mumbai, where I was part of the hotel’s pre-opening team, setting up and leading the front office, transport, and butler services. The property had its soft launch in January 2025 and officially opened its doors on 8th April 2025. I take pride in shaping a guest-first culture, mentoring future leaders, and delivering memorable service that aligns with the grandeur and ethos of the Fairmont brand. Core Strengths: Luxury Brand Transitions & Pre-Opening Leadership Guest Experience Design & Personalization Cross-Departmental Operations (Front Office, F&B, Housekeeping, Transport) Team Mentorship & Training Revenue Optimization Strategies Brand Rituals & Service Culture Integration Let’s connect if you’re passionate about redefining luxury hospitality or creating immersive guest journeys.