Mechelle Smith

Background

About Mechelle Smith

Developing and sustaining solid relationships with key clients that bring in the most income for the company. Acting as the main point of contact between customer’s and internal teams. Supervising the account teams assigned to each key client. Communicating and collaborating with the logistics departments to ensure that customers needs are met. Compiling reports on account progress, goals, and forecasts for account teams and stakeholders. Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions. Create ZPA contracts and meeting established deadlines for the fulfillment of each customer’s goals. Ensure the correct products and services are delivered to customers in a timely manner. Resolve any issues and problems faced by customers and help process complaints. Working with other departments to develop strategies for improving the quality of the goods or services delivered to key clients. Issuing invoices, dealing with invoicing related correspondence, answering clients' billing queries, and initiating collections on accounts that are past due.