Megan Eunson

Background

About Megan Eunson

I am a seasoned customer experience manager with 12+ years of customer service leadership and account management experience in the technology sector. Recognized for demonstrating a natural aptitude for delivering excellence in customer care, as well as for driving business growth and process optimization, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include customer service excellence, issue resolution, Cloud migration, business development, key account administration and maintenance, client and vendor relationship management, and technology solutions. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, data analysis, project management and resource management to support efficiency and maximum returns. Currently, I'm a Senior Customer Success Manager with HubSpot. I align objectives between the client and the HubSpot product team, sales, and client organizations. I also facilitate successful execution of customer strategy through effective networking from executive level down. In addition, I liaise with senior leadership, stakeholders, and IT security teams to ensure the company’s technological support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, customer-focused and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.