Megan Roets

Background

About Megan Roets

Multitalented customer experience and strategy practitioner with a successful career in transforming culture, optimizing processes, fixing bottlenecks, enhancing performance, and driving employee engagement at a multibillion-dollar energy leader and talent mentor who leads teams to success in deadline-driven environments. Experienced in project management, behavior management, and compliance investigations. Consensus and collaboration builders among diverse backgrounds. Selected Leadership Contributions: Applied industry research, customer journey map, experience map, and blueprint to transform street light repair process across corporate silos. Improved communications to adhere to corporate marketing and value proposition by boosting repair accuracy and saved a forecasted $20M. Improved Employee engagement by restructuring and empowering employee implementation of soft skills and coaching programs. Key in the creation and launch of "capABLE" an Employee Resource Group rooted in Diversity Equity and Inclusion to improve awareness and access for differently-abled employees. Increased employee engagement by 75%. Surpassed energy efficiency/usage reduction goal of 2MW by delivering 5MW through effective customer outreach programs, avoiding the need for new generation plant construction, and saving customers ~$30 per month in charges.