Megha Asopa

Background

About Megha Asopa

Managing overall operational process work-flow along with maintaining SLA. • Coordinating with other support functions and stakeholders such as Quality Assurance, IT, Finance, HR, Admin team. • Identifying root cause barriers to accuracy, productivity and quality and rectification of irregularity found by Audit and compliance team. • Handling team and client escalations with maintaining client relationship, expectations according to process metrics. • Leading and managing team of 4 members. • Providing training to team members to improve performance and quality along with adhering them towards the policies and procedures circulated time to time. • Preparation of Monthly/Weekly/Daily MIS –Detailed analysis and reconciliation. • KYC compliance. • Scrutiny of Micro Finance Loans & Closing, branch administrative expenses and other expenses heads. • Reconciliation of Bank and other GL entries. • Maintenance of branch book as per the company norms and ensures proper and timely updation •