Meghan Dailey

Background

About Meghan Dailey

I am a results-driven leader with nearly two decades of proven excellence in Customer Service and Order Management. For the last 5 years I have led a highly skilled team of on-site and remote order management colleagues located in Canada and the US. If you were to ask anyone I work with today, I am the “person” - the person that gets it done; the person that fixes problems or provides alternative and creative solutions to customer issues; the person relied on to ensure that the pot holes we hit during product launch are not noticed by the customer; the person who will assure you that the hectic and frustrating end of year activities have a nice pay off down the road. I am the motivator and the fixer, and I do both with a smile on my face. In my 8-year career with Entrust I have received more than 50 awards for my contributions to the organization’s values (collaborative, empowered, agile, customer focus, innovative, integrity, game changer). Two of my most notable awards were for collaboration, innovation, and customer focus: •Collaboration with cross-functional teams to implement business initiatives as a key stakeholder in the Entrust acquisition of nCipher Security in 2019. I led the team in business process definition and alignment with existing processes for global order management. •The launch of Entrust’s first eCommerce store in 2017 whereby I was a core member of the design team, customer focus groups, and go-live implementation team. The store reduces annual operational costs by $165k and secures $18M+ in revenue each year. When I am not at work helping to land the revenue goal or developing my team, I spend my time learning the latest Taekwondo form with my son, practicing the latest dance steps with my daughter, or winning a game of Scrabble against my husband (and I do tend to win every time!).