Mehak Singla

Background

About Mehak Singla

Business & Systems Analyst | Salesforce | ITSM | Power BI | CRM Optimization I’m a results-driven Business & Systems Analyst Analyst with 4+ years of experience across Canada and India, specializing in Salesforce CRM, ServiceNow ITSM, and business process improvement. With strong hands-on experience in user support, UAT design, and dashboard creation, I help teams translate business needs into high-impact digital solutions. Currently based in Edmonton and pursuing my Business Analysis certificate from NorQuest College, I bring the perfect blend of global experience and Canadian market readiness. My recent work includes optimizing Salesforce Lightning workflows, building Power BI dashboards, and automating IT operations — all leading to measurable impact in SLA compliance and team efficiency. What sets me apart: • Deep expertise in Salesforce configuration, user management & reporting • Strong command of ITSM tools (ServiceNow) and ticket lifecycle management • Skilled in UAT planning, process mapping, and defect triage • Analytical mindset with tools like Power BI, SharePoint, Excel, Google Workspace • Tech-savvy and people-oriented, with a passion for learning and collaboration I’m actively exploring full-time roles in Alberta or across Canada where I can contribute to digital transformation and customer success. I’m open to LMIA-sponsored opportunities and ready to bring value from day one. Let’s connect if you’re looking for a reliable, tech-enabled analyst to join your team!