Mehakdeep Kaur

Background

About Mehakdeep Kaur

Ever analyze customer feedback and find yourself more excited about the patterns than the complaints themselves? That's exactly how I discovered my calling in Business Analysis during my transition from digital marketing insights to systematic business problem-solving. Here's the journey in a nutshell: • I started with a Computer Science Engineering foundation, then specialized in IT Business Analysis where I mastered the art of translating business needs into technical solutions. • While working in customer operations, I discovered I loved solving the why behind recurring issues more than just addressing symptoms—so I dove deep into requirements analysis and process optimization. » My toolkit includes: ‣ Technical Proficiency: SQL (Intermediate), Tableau, Power BI, Advanced Excel, Visio, JIRA ‣ Analytical Capabilities: Requirements gathering, gap analysis, process modeling, root cause analysis. ‣ Business Analysis Specialties: Stakeholder management, user story development, process improvement. » I've applied these skills in real-world scenarios, including analyzing rows of sales data to improve targeting accuracy by 12% and developing interactive dashboards that reduced manual reporting time by 20%. Currently, I translate complex customer concerns into actionable requirements, achieving a 55% increase in process efficiency and 70% boost in customer satisfaction scores. My Lean Six Sigma training in Business Process Analysis highlights my commitment to continuous improvement and operational excellence methodologies. Today: I thrive at the crossroads of people, processes, and technology—turning complex business challenges into simple, data-driven solutions (while keeping stakeholder meetings just a little more engaging ). Let's connect → chawlaocean377@gmail.com