Mehernosh Khambata

Background

About Mehernosh Khambata

I am Intend to build a career with leading corporate with committed and dedicated people which will help me to explore myself fully and realize my potential. I am willing to work as a key player in challenging and creative environment and contribute to the growth and success of the organization which I represent. Personal Strengths: • Single minded, hardworking, positive and believer in team work. • Logical thinking & Positive attitude with Effective communicative skill. • Effective leadership quality and good concept developer & critic. • Maintaining good interpersonal relationships & active involvement in any sort of groups. • Ability to learn and adopt new technology fast. Academic Qualifications: 2004 Bhavan’s College B.Com Mumbai University 60% Technical Skills: Operating systems: Windows, MS-DOS, MS-Word, Excel/Vista. Professional Experience: TOTAL WORKING EXPERIENCE: 14 Years Presently working with Tech Mahindra BPO from 5th August 2012 as Customer Service Advisor and has previously worked with wipro and Exl Responsibilities: • Answer inbound calls in a timely and friendly manner • Evaluate problems and complaints of the callers and provide proper solutions to them • Respond to the needs of customers and provide personalized service • Provide information on the company’s products or services and generate interest in the offer • Upsell products and services • Research needed information using available resources • Process orders, forms, and applications • Route calls to other team members whenever needed • Make relevant notes from customer interactions • Identify any issues that customers might be struggling with • Report on customer feedback • Complete call logs and reports • Manage & update customer databases • Follow-up on customer calls • Boost customer loyalty by offering a proper experience over the phone • Take calls from customers answering questions or addressing any concerns they may have • Build sustainable relationships and engage customers by taking the extra mile • handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items Personal Details: Contact : 91 9823792373 Language Known : English, Hindi, Marathi and Gujarati Marital Status : Married Nationality : Indian Email Id : mehernoshkhambata3@gmail.com