Mehtab Azeez

Background

About Mehtab Azeez

As a Technical Consultant with 15 years of experience, I deliver solutions that resolve complex issues and are rooted in customer outcomes. I am comfortable running projects independently. I stay curious. I like learning new technologies and finding innovation solutions. I strive to go above and beyond, taking pride in exceeding customer expectations. TOP TALENTS Product Presentations & Demos Product Integration Network & Security Solutions Counselor Sales Method Digital Transitions/Migrations Technical Consultations Current Process Assessment Complex Issue Analysis Certified Information Systems Security Cisco Certified Network Associate PROJECT LEADERSHIP I have experience leading of projects and ensuring the team delivers tasks on-time and within budget. I was charged with leading a company-wide project to upgrade hardware and operating systems on a tight budget that didn’t allow for upgrading hardware for all users.I created a plan, prioritizing groups based on business functions and impact.The project took six months to complete and resulted in improved user productivity and enhanced security. TECHNICAL SUPPORT In 2011, I started working for SMART Technologies in Technical Support.I excelled in resolving customer issues and was promoted several times, leading to my current role in pre-sales technical consultation.I guide customers as they integrate SMART solutions into existing infrastructure, address security and network concerns and pave the way for software and hardware portfolios into customer accounts. CUSTOMER SERVICE One thing that sets me apart is my ability to apply my combined knowledge of customer service, user training and technology to coach users to maximize features and troubleshoot issues, both within the company and with customers in the field.On several occasions,I have addressed concerns of potential large-order customers by investigating and addressing technical issues they experience with existing equipment, increasing customer trust and loyalty, and securing repeat orders. STAFF MANAGEMENT I managed a team of 5 specialists on the End User Services Team, ensuring smooth day to day IT operations and ensuring the implementation of strategic and long-term IT policies. BUDGET I handled an annual budget of around USD. TECHNOLOGY Salesforce, Pivotal Active Director, Exchange, 0365, Azure, SharePoint, S4B, Teams, Power BI, SCCM Oracle Business Suite ITSM/OTOM/CSM/EWF Security + Cloud Practitioner Citrix CONTACT ME I am always happy to share my expertise.Let’s connect!