Mel Parks

Background

About Mel Parks

I bring a genuine servant leadership mindset, shaped through experience leading teams across Australia, the UK, India, the Philippines, USA, Singapore, Hong Kong, Malaysia, New Zealand, and the Pacific. I have delivered complex change including strategy-led operating model design; tech-enabled business and process transformation; digitisation; service remediation; right-sizing; on/offshoring.A strategic thinker, I am invigorated by the challenge of diverse portfolios and the opportunity to solve real customer and business problems. I have extensive experience building and leading portfolios that include transformation, data and analytics, digital, operations, technology and human resources.Curiosity and a desire for new experiences have led me to live and work in Papua New Guinea, the UK and Singapore, and to work across the financial services, retail and media sectors. I'm a change agent with an enterprise mindset, extensive Board experience and a drive to deliver value. Key Achievements- Business optimisation and restructuring- Critical service remediation- Digitisation of key customer experiences- Major transformation portfolio deliveryI'm known for- Leading sustainable change- Connecting people and teams- Breaking down complexity - Building and growing capability- Challenging the status quo