Mel Smith

Background

About Mel Smith

Mel Smith, MBA Professional Services Leader with a strong background in global strategic planning, professional services management, high performance team building and revenue optimization. Trusted advisor, mentor and consultant with extensive experience in customer relationship management, cross-functional collaboration, and delivering enterprise software solutions. Skilled in building, coaching and leading teams, turning around struggling initiatives, and achieving operational excellence. A positive and approachable professional known for reliability, ethical principles, and unwavering dedication to achieving success and keeping commitments. CORE COMPETENCIES Professional Service Leadership | Client Relationship Management,| SOW-SLA development | Cross Functional Collaboration | Team Capacity & Development | Data Modeling | Analytic and Artificial Intelligence (AI)| Enterprise SaaS ERP/EPM Delivery | Account Management | People Management | Change Management | Agile-Waterfall | Business and Financial Modeling | Team Integration | Services Sales | Mentoring & Coaching | Salesforce.com |SaaS | Gainsight – ADO – Jira - Trello | MS Office Suite/Teams – Google Suite – Confluence - Slack | Available to travel