Seniority
C-Team
Department
General Business & Management
Location
Oakville
Industry
Insurance
Company size
3
Contact information
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m•••••••@petyellow.ca
Phone
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Background
About Melanie Barlow
Experienced Operations Leader with strong skills in people management, customer service, contact centre management, marketing, sales, business development, new business initiatives, remote office management, lease and contract negotiation, communications, project management, technology development, office services, strategic business planning, finance, budget preparation and monitoring, coaching and training, business continuity planning, and human resources. Key accomplishments include:*Successful implementation of innovative telephony, contact centre, and technology solutions for process optimization.*Developed, led, and managed the strategy to deliver on service level agreements, strategic objectives, and operating expense budgets.*Continuously improved and developed processes, controls, and efficiencies to enhance the overall customer experience and meet customer service standards.*Provided thought leadership, developing and maintaining a corporate structure and culture that emphasized employee development, effective succession, owning and solving problems, and innovation.
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