Melanie Cannon
Quality Assurance Reviewer at Illinois Department Of Human Services
Based in St Louis, United States
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Seniority
Staff
Department
Other
Location
St Louis
Industry
Government Administration
Company size
2.6K
Contact information
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m•••••••@illinois.jobs2web.com
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Background
About Melanie Cannon
I work as a Quality Assurance Reviewer for the Illinois Department of Human Services. I review phone calls made to the statewide call centers for both customer service and proper application of agency policy. Before moving into this position, I was a Human Services Caseworker for IDHS as well as a Tax Revenue Specialist for the Illinois Department of Revenue. I previously worked as an attorney, focusing on poverty law and housing discrimination. I represented clients in evictions, Orders of Protection, divorce, and consumer matters in court. I also handled complaints regarding violations of the Illinois Human Rights Act, the Americans with Disabilities Act, and the Fair Housing Act in administrative proceedings. During my time teaching in the Legal Studies department at Midstate College, I taught Family Law, Criminal Law, and Business Law. I am the author of the book "What Would You Do?" which is available at the following links: & qid=1539005641 & sr=8-1 I participate in disability rights advocacy and experience disability myself.
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