Melanie Gratton

Background

About Melanie Gratton

CUSTOMER SERVICE AND ADMINISTRATION PROFESSIONAL A highly experienced customer service and administration professional, capable of working at all levels from day to day operations to management across a variety of industry sectors. CORE COMPETENCIES • Highly computer literate in Microsoft office package • HR knowledge and skills • Facilities management • Target and Budget setting and achieving • Customer Focused • Process and Procedure writing and implementation. • People Management. • Coaching and Development • Designing Marketing Material • Writing Content for Websites • Managing Social Media PERSONAL HIGHLIGHTS • Successfully developing a multi-site call centre strategy improving consistency of response to customers • Successful implementation and running of the meat supply contract to the Olympic Village and the subsequent gaining of a multi-million pound contract as a result of this success. • Successful implementation of a pro-active customer survey and ongoing campaign management • Having print advertisements designed by myself in national trade publications • Gaining and growing new business • Successful promotional campaigns seeing an increasing in trade and an ongoing customer trend after completion of the promotion to higher margin product.