Melanie King

Background

About Melanie King

Employment HistoryPeak-Technologies Customer Service Representative 5th October 2020- Present• To provide our customers with a first point of contact via phone, email.• To record and resolve customer issues and incidents• To be proactive in the manner that tasks are approached and to be constantly looking forways to add value to enhance the service we provide• Continually improve our Service Desk processes and quality of service to customers.• Continually improve our customer and supplier relationships.• Identify opportunities for training and development which would increase the capability ofthe 1st Line Team to better service the needs of Customers.• Exceptional Customer Service experience to all Peak-Technologies customers.• Help customers enjoy a positive experience and receive timely responses to queries andrequestsCuro groupOctober 2019 - September 2020Act as an effective first point of contact for colleagues, customers and legal representatives responding to quotes in a timely and proactive mannerSupport the marketing Co-ordinator in preparation of advertising and marketing of all properties for saleDeal with post telephone calls, exercising judgement and discretionProcess purchase orders and invoices using appropriate systemsDealing with RTB & RTA Updating spreadsheetsSilcoa (Selwood Housing Group)July 2019- October 2019Dealing with confidential personal mattersDealing with phone callsLiaising with staff regarding any queries and information required Organising post inspections for voids managerUsing QLRaising pre inspections jobs and appointing them to Supervisors Raising void cleans and flushesPrinting and issuing tenancy end lettersPost Office Customer Service Consultant June 2005 - July 2019The areas of Accountability / Responsibility * Working within a team to drive sales and exceed targets.* Processing our wide range of transactions and balancing both monies and stock to a high degree of accuracy and compliance to our branch standards.*Covering managers duties when on holiday with 12 members of staff.*Working to Targets *Buying and selling of currency *Sales and training meetings with product knowledge*Dealing with day to day complaints and queries *Provide accurate informationKey achievements *Running bureau de Change for the office * Running the office for the manager *Cash management for the office *Organise lunches and staff*Colleague training for new Staff members