Melanie Verdejo

Background

About Melanie Verdejo

My strengths lie in systemising functionality and providing workplace solutions to enhance productivity and revenue.Extensive experience in:• HR – sourcing, training & retaining talent• Accounts, budget control, payment collections & forecasting• Office, facilities & event management20 years’ experience in positions where I am the first point of contact in setting up, onboarding, training and ongoing support of Agents across businesses. Managing the day-to-day support of every member of the team and playing a pivotal role in implementation of the 360 back-office functions throughout organisation.I currently manage a team of support agents with responsibility to provide back-office provision and training to the leadership team and all Agents across the organisation. Liaising with, and management of cross function counterparts and third-party supplier relationships.Design, creation & implementing of systems across business including:• Building database workflows to nurture and maintain customer service and communication with clients.• Hiring, training and managing support staff/team• Creation and implementation of training calendar• Creation and management of automated helpdesk• Onboarding processknowledgable/trained in: • Anti-money laundering• Compliance• Sales progression• Building and nurturing a database• Business strategies and goal setting• Diary blocking and time managementManagement of:• Back-office support functions• Office function, facilities & purchasing• Social events• Training events• Tech support• Software systems• Invoicing• Financial reports & reconciliation• Invoicing & paymentsStaff appraisals