Melanie Wild

Background

About Melanie Wild

20 years’ experience in a variety of Service Management focused roles, specialising in ITIL service support and delivery processes - An experienced Project Manager that has the ability to manage multiple projects, with varying degrees of complexity and budget. Experience predominately in IT Infrastructure and Service Management- Worked within the Telecommunication and Public sectors as a permanent employee, independent contractor and professional services consultant- Extensive experience of business analysis, service design and re-definition to improve efficiency and effectiveness - Identification, negotiation and development of new business opportunities to expand company portfolios- Able to manage Stakeholders of all levels- Experienced in leading technical and administrative teams to ensure the objectives and goals of the service and/or project are met successfully- Ability to understand technical requirements and interpret into user friendly language- Can effectively convey vision, ideas, goals, risks and issues. In addition to the production of reports and presentations.