Meldon Dmello
Senior Manager, Customer Service - Middle East and Gulf at Hapag-Lloyd Ag
Based in Mumbai, India
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Seniority
Other
Department
Other
Location
Mumbai
Industry
Maritime Transportation
Company size
15K
Contact information
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m•••••••@hapag-lloyd.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Meldon Dmello
As an experienced Business Ops Leader with over 21 years of professional experience, I have a proven track record of driving efficient operations delivery across European and IMEA geographies. My expertise spans across the Telecommunication, Logistics, and Shipping industries, where I have successfully led teams and delivered improvement solutions that simplify processes and align with business strategies. My contributions to the organizations I have worked with include: Strategic thinking and strong organizational skills that enable me to lead large teams while keeping clear sight of business objectives. The ability to articulate critical initiatives with multi-level dependencies and define objectives, milestones, timelines, and risk mitigation strategies to ensure business initiatives align with strategic decisions. Effective management of seamless client delivery through strong collaboration and partnership with vendors, partners, and stakeholders, as well as other internal functions. Management of internal and external stakeholder communication to build strategic networks of relationships with relevant teams and functions. Support for Agile and thought leadership while streamlining and delivering process improvement ideas and initiatives. My exceptional communication skills, focus on customer satisfaction, and ability to work independently have helped achieve business goals. I am adept at managing competing priorities, collaborating with cross-functional teams, and delivering measurable results.
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