Melisa MacKey

Background

About Melisa MacKey

Professional Summary: Hi, welcome to my profile! I'm Melisa, an Innovative Healthcare Executive | Leading Revenue Growth and Operational Success with two decades of dynamic leadership experience. My career is marked by a proven track record of driving operational excellence, enhancing revenue growth, and leading high-performing global and stateside teams. My strategic expertise spans both large hospital systems and revenue cycle management companies, offering a unique perspective that enables me to optimize financial operations for organizations of any size and complexity. Throughout my career, I have successfully managed portfolios exceeding $1B in revenue, leveraging data analytics and innovative technology solutions to streamline processes and drive significant growth. My leadership has consistently resulted in superior performance metrics, including the highest client retention and NPS scores. Key Achievements: Built a hospital revenue cycle department from the ground up for a new startup hospital, including the creation of all Meditech dictionaries for Revenue Cycle, Lab, and Materials Management. Analyzed and identified flaws in workqueue logic and functionality across the revenue cycle at multiple facilities post-EPIC go-live, implementing improvements that increased operational efficiency. Led revenue cycle operations for a network of hospitals and clinics, managing multi-billion-dollar portfolios and implementing workflow improvements that increased efficiency and revenue. Stood up new client delivery departments, enhancing client onboarding and service delivery, and implemented denial management teams at multiple locations, significantly reducing claim denial rates and improving overall revenue capture. Reduced days in AR, credit balances, improved claim processing times, and enhanced overall financial performance through strategic initiatives. Managed global teams for 15 years, fostering cross-functional collaboration and achieving superior results across multiple regions. I am passionate about continuous improvement and client satisfaction, dedicated to making a significant impact and delivering measurable results.