Melisa Mascarenhas

Background

About Melisa Mascarenhas

Logistics professional with over 6 years of progressive experience at DHL Global Forwarding, specializing in Air freight operations,Rate profiling and customer relations management across import/export functions. I have led and driven facilitation in training 30 Users to foster quicker adoption of TMS system CW1 within the organisation being the Coutry Trainer at deployment phase, executed QA testing and hypercare cycle of Project Management.I excel at managing complex logistics challenges,optimizing processes for cost efficiency and on time delivery.I oversee the end-to-end operational coordination of Air export shipments and Import Military shipments, specializing in aerospace fly-outs that demand meticulous planning and a commitment to compliance.My background spans diverse roles across customer service,export coordination,customs processing equipping me with a versatile skill set in project management, logistics strategy, and client support.My goal is to ensure every shipmentmeets and exceeds client expectations,consistently delivering results that enhance both customer satisfaction and operational effectiveness. Driven by a passion for logistics excellence and continuous improvement, I am always looking to deepen my expertise and expand my impact in the supply chain field.Let's connect if you're interested in collaborating or exploring solutionsto optimize your logistics operations.