Verified recordFinancial Services

Melissa Ackerman

Executive Director, Operational Risk Governance & Strategic Initiatives at Wells Fargo

Based in Westfield, United States

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Seniority

Other

Department

Other

Location

Westfield

Industry

Financial Services

Company size

223K

Contact information

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Email

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m•••••••@wellsfargo.com

Phone

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Background

About Melissa Ackerman

I am a strategic, execution-focused executive with extensive experience in financial services and consulting, specializing in enterprise transformation, HR strategy, risk and control governance, and talent development. I partner with senior leaders to align business priorities with strategy and governance frameworks, design effective operating models, and deliver measurable outcomes that strengthen performance. Recognized for creating clarity out of complexity and building trust across complex, matrixed organizations, I bring expertise in strategy execution, change leadership, talent development, and executive advisory. My work consistently improves decision-making, accelerates adoption of change, and enables sustainable business growth. Highlights: Enterprise Transformation – Partnered on multi-year initiatives to centralize operations and redesign learning functions, aligning strategy with risk, compliance, and talent priorities. Talent & Learning Innovation – Managed a $22M learning portfolio for employees at Wells Fargo, creating a scalable enterprise model that reduced costs by $2M. At Deloitte Services LP, launched the firm’s first core curriculum adopted by employees. Risk Program Governance – Enabled enterprise-wide risk governance frameworks in Wells Fargo's Corporate & Investment Bank, partnered with the second-line-of-defense on RCSA and process ownership, launched training councils that reduced required learning hours by 50%, designed a new-hire induction program for a major business division, and strengthened business and operational risk literacy across thousands of employees. Executive Advisory & Change Leadership – Partnered with senior leaders and executive committees to deliver high-impact adoption strategies, communications, strategic offsites, and leadership forums that increased transparency and alignment. I thrive at the intersection of strategy, execution, and leadership engagement—driving transformation, accelerating adoption, and positioning organizations for long-term success.

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