Melissa Caples

Background

About Melissa Caples

Strong organizational, oral and written communication skills • 16 years Customer Service experience • 7 years Administrative Support experience • 5 years Supervisory experience – Retail/Financial/Healthcare • 5 years Training Customer Service/Healthcare • 5 years insurance/contract reimbursement experience • 3 plus years AP/AR experience • 2 years Cancer Research facility claims processing experience 1 year Insurance Verification/Precertification experience • Windows 95, 98, ME XP, Vista literate • Word, Excel, PowerPoint, Access, Project literate • Oracle, IBM AS400, JD Edwards, Meditech, Invision, Artiva, Soarian, Epic financial systems literate • Payroll, Scheduling and Budgeting experience Blue Cross multistate 12 years experience Aetna, Cigna, Healthspring, United Healthcare 12 years experience Georgia Medicaid 1 year experience North Carolina Medicaid 1 year experience Specialties: training, leadership, project management, accruals, billing, budgeting, closing, communication skills, customer service, finance, financial, general ledger, human resources, ibm, insurance, jd edwards, lotus notes, merchandising, microsoft access, microsoft excel, microsoft office, microsoft outlook, microsoft powerpoint, microsoft windows microsoft windows 95, microsoft windows 98, microsoft word, oracle, payroll processing, policy analysis, scheduling, spreadsheets, vista,