Melissa Castan

Background

About Melissa Castan

Where business operations, strategy, and client partnerships intersect is where I thrive! I lead association operations and strategy so volunteer leadership can stay focused on mission, growth, and member value.I’m currently the Executive Director of the Society for Radiation Oncology Administrators (SROA), providing day-to-day management and leadership across operations, governance support, communications, vendor coordination, and strategic execution.I’m also the Founder of Chapter Now Collective, an Association Management Company (AMC) built to support small and growing associations through transition, modernization, and sustainable growth. My work blends operational leadership with strong systems and processes, helping organizations run smoothly today while building structure for their next chapter.Areas of focus include:• Executive leadership & association management• Governance and board/volunteer support• Strategic planning and implementation• Member experience and engagement• Vendor and platform transitions (CRM, finance, email, workflows)• Process improvement, documentation, and operational clarityIf your association needs a steady operator, a strategic partner, and a builder of strong systems. I’d love to connect.Certifications: Certified Meeting Planner (CMP) Certified Association Executive (CAE)Key Competencies: Project Management | Storytelling | Internal Communications | Stakeholder Engagement | Consensus Building | Client Relations | Growth Marketing | Budgets & Financial Planning | Process Improvement | Thought Leadership | Event/Conference Oversight | M365 | Virtual Meeting Tools | AMS Systems | Accessibility Compliance