Melissa Faris

Background

About Melissa Faris

Mine is a blend of analysis, systems, regulatory, clinical intervention and education with a strong focus on improving the customer experience. Over 4 years experience in healthcare including 2 years call center, and over 13 cumulative years in customer service. This background includes retail, banking, and healthcare at the insurance, clinical and technical levels. These experiences are portable across multiple industries and are professionally oriented. Operations management business functions on a day-to-day basis including, customer/client functions, information dissemination, and process development. Provide high level of customer service and client relationship development using outstanding communication and interpersonal talents. Adept at developing and implementing policies and procedures including development of spreadsheets and databases to track productivity, survey results and inventory control. Highly developed background in training and supervision of customer service representatives; including the development of training programs. Specializing business process engineering and development to significantly increased operational efficiency levels. Specialties: Exceptional talents in leadership, communication and customer relationship building and a blend of customer/member relations and technical expertise.