Melissa Gamboa

Background

About Melissa Gamboa

As a strategic leader, I coach and mentor staff to maintain superb client service, all while building and aligning long-term lending plans. I also forge lasting client and stakeholder relationships, maintaining trust, diplomacy, collaboration, and professionalism. By using out-of-the-box thinking and unique, data-driven practices, I continue to enhance offerings, integrate new technologies, and exceed growth goals. Supporting these achievements are my exemplary educational qualifications. These include a BS in Business Management from DeVry University. Key areas of specialization: Mortgage Operations / Executive Leadership / Strategy / Relationship Building / Loan Processing Reporting / Performance Development / Training & Mentoring / New Technology Integrations Analysis / Project Management / Collaboration / Creative Problem-Solving / Consumer Lending Selected highlights from my career: Enhanced a complex mortgage lending operation at Credit Union 1 to improve turn-times by up to 50% for refinances, up to 66%+ for purchases, and up to 66%+ for home equity loans. Realized other efficiencies and improved loan quality/member experience. Oversaw the mortgage operations department to produce/fund a record-breaking $327M, using practices that were recognized and adopted as a gold standard. Cut budgetary expenditures by 25% in a short timeframe, all while supporting C-level management with high-level planning for the organization. Thrived as the Private Bank Operations Team Lead at JPMorgan Chase Wealth Management, training an international lending operations team of 40+ employees that would go on to receive various awards and consistently outpace performance targets. Increased client base and deposits by 40% via one-of-a-kind marketing and sales initiatives combined with unparalleled relationship management in a deadline-focused workplace. Selected to oversee stakeholder training for business partners and managers, including creating new training materials and supporting new hire onboarding. I look forward to meeting you! You can reach me at melgamboa44@icloud.com.