Melissa Holtz
Senior Research Manager, European Infrastructure & Communications at Idc
Based in Amstelveen, Netherlands
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Seniority
Other
Department
Other
Location
Amstelveen
Industry
Market Research
Company size
5.9K
Contact information
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m•••••••@idc.com
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Background
About Melissa Holtz
As a Senior Research Manager at IDC, I have over 15 years of experience in analyzing and forecasting the European telecommunications infrastructure and enterprise communications market. I lead various (data) research and programs on topics such as enterprise communications, telco APIs/communications platform as a service (CPaaS), customer experience/success management, and managed edge and content delivery services.My mission is to provide insights and guidance to help organizations leverage technology and innovation to transform their business processes, create value for their customers, and optimize their performance. I am also passionate about collaborating and connecting with internal and external stakeholders, sharing best practices, and driving change. I am a member of IDC's WW/European Customer Experience Practice and lead the Change Management CX project team.
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