Melissa L.

Background

About Melissa L.

CAREER HIGHLIGHTS: • 15+ years of secretarial/office admin experience in a variety of settings, always working to implement efficient procedures to improve customer satisfaction & business outcomes. • 8 years of healthcare service coordination experience both in primary care & specialist care settings. • 2 years of professional medical interpreting experience at a Federally Qualified Health Center specializing in primary care, pediatrics, & obstetrics. • Created/Led the first Medical Interpreter Training specialized for AmeriCorps/Community HealthCorps Orientation, including original activities & scripted role plays, later adapting material for broader community use. • Facilitated translation, preparation, & distribution of all materials needed to coordinate the enrollment of more than 60 patients for a medical research study (including 250+ self-scripted cold calls to eligible patients) and prepared team members to conduct the same action plan at separate sites. • Appointed primary one-on-one peer trainer for incoming call center/patient services staff, resulting in progressively standardized documentation standards and an increasingly efficient intake process. • Streamlined new patient registration process by integrating interdepartmental needs, cutting overall processing time drastically and resulting in fewer lost applications. SKILLS PROFILE: • Professional Interpreting & Translating Experience • Spanish (full professional oral/written proficiency) • HIPAA & FERPA compliance • Salesforce CRM platform (Classic & Lightning) • Microsoft Office Suite • Electronic Health Record (EHR) Navigation (NextGen, Cerner, Soarian, RevCycle, IDEXX Neo) • Type 80+ wpm w/high accuracy • File & Records Management