Melissa Mohler

Background

About Melissa Mohler

My career in telecommunications all started when I walked into my local Sprint store with a broken phone charger, and I walked out with a new job. After speaking with the store manager about my charger, he picked up on my communication skills, my authenticity, and my ability to connect with the people around me. As a result, he hired me on the spot to be a retail sales representative. Three promotions later, I was a store manager myself. My experience with Sprint led me to a sales supervisor role for Charter Communications, Inc, for their northeast Ohio territory. At the time, Charter had established a program of sales kiosks in retail stores. This was up and running in the western states, but was just getting started in the east. I was hired to manage sales efforts in over 10 Walmart stores, and due to our successful operations, I was able to add 2 more stores to the territory. Based on my success, I was promoted to Senior Manager to lead the Retail Partner Strategy for the Northeast Division (14 states). This position gave me the opportunity to listen to my team and through their feedback, identify gaps in our process and find solutions to fill those gaps. By working cross-functionally with our operations team, legal, and customer care teams, I was able to both develop and lead the implementation of these solutions, positively impacting the day-to-day function of my team and ultimately increasing their development and promotion opportunities. After a fulfilling career within sales channels, I have found that it doesn't matter what my title is, I always find my role to be identifying and removing obstacles so that both my team and partners can be successful. My primary strengths have been my organization skills, my strong communication skills, and my ability to see the big picture and create a plan to get there. Core Competencies: Leadership – Customer Experience – Relationship Building – Time Management – Implementation Strategy – Decision Making – C-Suite Level Communication – Customer Relations – Scaled Agile Framework (SAFe) – Vendor Relations - Mentorship - Active Listening - Team Development - Sales Strategy My Top Five CliftonStrengths: Relator, Strategic, Woo, Communication, Activator For additional information, please reach out via email at Melissa.M.Mohler@gmail.com.