Melissa Pettit

Background

About Melissa Pettit

IT Operations Manager with expert skills in SQL, Access, Crystal Reports, Networking, Hardware. Experience managing several data warehouses and maintaining data integrity. Driven to develop process improvement, policy creation, employee interaction, and LEAN implementation. I see the BIG picture and help others work toward a positive outcome for the company and themselves. I work well in and through chaos. I also bridge the gap between technology and lay-man. PROFESSIONAL SUMMARY: • 15+ years of process/analyst experience in IT environment • Proficient in Microsoft Office, Visio and MS Project, Oracle Suite, ServiceNow, IQ Reseller, ZOOM • Member of several project teams dealing with company strategies from upper management and facilitating project implementation. • Secured client relationships that produced positive results and negotiated favorable terms on vendor contracts. • Produced, implemented and administered reports for federal and state mandates for insurance coverage. • Created user resources by organizing a knowledge-base of technical manuals and instructions. • Created flowcharts to follow new procedures and processes via Visio. • Created timelines to track project progress using MS Project. • Performed quality control for coding with MS Project. Growing up I was always breaking objects down and rebuilding them. I treat people like I deserve to be treated. With positive influence, I mentor, train and learn daily. By keeping it simple and using tools, I help teams increase productivity and make sure they are taking the next right step. Contact me at melissa.pettit@comcast.net.