Melissa Simpson

Background

About Melissa Simpson

I am an adaptable and resilient Director of Strategy and Employee/Customer Experience specialist with experience as an Interim CEO for a $120 million organisation, which was met with significant praise from my staff and my seniors. Over my 13 years of Senior Leadership experience, I have developed a range of highly transferable customer experience skills as well as a full set of C-Suite capabilities. Blending commercials insights with strong people management skills, I engage at all levels of a business to unite teams with a strategic focus and develop talent to maximise team and organisational performance. My transparent, collegiate leadership style allows me to build strong relationships with my teams and develop a culture of common sense, accountability and commitment. By using positive pragmatism, I easily secure long-term, trust-based relationships both internally and externally. My expertise stems from a solid grounding in relationship building and clear communication, allowing me to drive outcomes while remaining calm and level-headed. I do not shy away from tough decisions and specialise in solving urgent problems by deploying tight people and fiscal management, often from a fresh perspective. With a deep understanding of the commercial underpinnings of a business, I position myself as a key enabler to propel businesses through development and customer strategies in a highly competitive market. Leveraging a strong sense of multinational market trends and industry innovations, I lead all facets of strategy: from governance to the strategic vision for sales, marketing, business development, operations and service delivery. I have an appetite for challenging entrenched thinking to ensure organisations flourish.