Melissa Snide

Background

About Melissa Snide

Many, many years of expierence in the insurance world starting part-time during high school! I've worked on both the company level and the agency level. The agency level is where I am at with 26+ years of experience. I've held various titles/positions throughout my career; Personal Lines Customer Service Representative, Personal Lines Branch Trainer, Branch Manager, Account Executive and Personal Lines Senior Account Manager. Training I am told is one of the things I do best. I've learned over the years that everyone learns at different levels. What works for one person, may not work for the next. You need to be able to adjust your training methods to help the person grasp each task at hand. It gives me great satisfaction when I have been able to assist a customer in educating them on what they are purchasing. Not everyone takes the time to explain coverage in a way that the consumer can understand. When I hear,"thank you for explaining that to me, no one has ever taken the time to help me understand what I'm buying," that puts a big smile on my face. In a short amount of time, I have developed some great relationships with my California customers even working from my home base in Vermont. I have received a gift card from one thanking me for all my hard work even though it is my job. Another reached out to me in an email to check on my wellness during this Covid-19 pandemic, that melted my heart. Good service to clients speaks volumes. They don't want to be treated like they are just a number.