Melvin Villegas

Background

About Melvin Villegas

Over 17 years of experience as Systems and Digital Business Analyst, with expertise in eliciting, documenting and communicating market and stakeholder needs through a commitment to meticulous requirement and UI/UX discovery. My current role as Lead Digital Business Analyst focuses on crafting customer-centric solutions in tight collaboration with cross-functional teams, drawing from a toolset of business analysis techniques to streamline processes and elevate customer journeys. Proven track record in digital transformation projects, enabling web, mobile and tablet customer channels using native apps for onboarding, enquiry, applications, transactions and approvals. Domain expertise in digital customer payment and banking applications, personal money management applications, account aggregation, customer onboarding and servicing, branch teller, and core banking solutions. Extensive onsite consulting and pre-sales work for 15+ prospects and 30+ clients in Australia and New Zealand, Asia, Europe and Middle East conducting onsite product demos and high-level requirements elicitation. Extensive technical background facilitates easier collaboration with customers and agile scrum teams in developing UI and API components. Proficient in writing and slicing user stories with refined acceptance criteria to help deliver incremental value. Successful track record working for big corporations like ANZ, TelstraSuper, Accenture, Computershare, SunGard, and smaller firms like eWise, in same-location and multi-location teams.