Melvin Vincent

Background

About Melvin Vincent

Experienced and versatile in a wide range of customer service activities with a 20 year career in design and delivery of Road Safety Education interventions, including supporting materials and branding. An exceptional career in the Financial Services sector; a first class communicator with the ability to relate well with customers and colleagues. Qualifications & Training: Diploma in Higher Education Associate of the Institute of Quality Assurance (IQA) ONC Business Studies In-house training and external job related e.g. Internal Auditing Driving & Vehicle Standards Agency (DVSA) Approved Driving Instructor (ADI) NVQ Level 3 in Driving Instruction Diploma to Teach in the Life Long Learning Sector (DTLLS) Career Summary: Dorset Police; September 2006 – present, Road Safety Education Tutor Supervisor. Course Design & Development. September 2005 – September 2006 – Driving Instructor, Driver Awareness Scheme (DAS) June 2001 – September 2005, Self-Employed Driving Instructor May 1977 – June 2003, various roles from Section head to Quality & Communications Consultant, Abbey Life/Lloyds TSB Key Abilities/Achievements: Created Dorset Police Road Safety Education Portfolio and Supporting Materials, including branding. Established written communication in clear & concise plain English, approved by the Plain English Campaign (PEC) Managed, in Operations Division, teams of 8 up to Departments of 70 staff. Set standards for quality and turnaround and worked with Line Managers to achieve targets. Reviewed processes to establish Cost of Quality (COQ) and made recommendations for improvement. Arranged Divisional Meetings, involving script writing, editing and putting together video material. Created a programme to identify and implement work improvements and create a better working relationship between Sales Force and Operations Division. Established a Quality Management System (QMS) that became part of the Company culture.