Melwyn Daniel
Network Operations Center at Tata Consultancy Services
Based in Ernakulam, India
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Seniority
Staff
Department
Information Technology
Location
Ernakulam
Industry
IT Services and IT Consulting
Company size
696K
Contact information
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m•••••••@tcs.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Melwyn Daniel
Analytical Technical Support executive adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well-developed people skills-Trained on technologies like FTTN, FTTB, FTTP,FTTC and HFC network-Worked on remediation to fix Ariel network and underground cable faults -Handle technican calls working for delivery partners -Monitor and maintain systems and networks within an organization in a technical support role-Work with user to identify hardware & software related problems and advising on the solution- Hardware devices like Workstation, Till, honey well mobile, mobile ticket printer, HP laser printer
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