Mena Shoukry
On-site IT i & o Support at Jti
Based in Cairo, Egypt
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Seniority
Other
Department
Other
Location
Cairo
Industry
Tobacco Manufacturing
Company size
31K
Contact information
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m•••••••@jti.com
Phone
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Background
About Mena Shoukry
Dynamic IT Manager with over 10 years of experience in leading greenfield and brownfield IT infrastructure projects, driving operational efficiency, and delivering high-quality IT services. Expertise in ITIL frameworks, SLA management, and strategic vendor relationships. Currently managing IT operations for the MENAT region at Japan Tobacco International (JTI), optimizing resources, enhancing incident resolution, and achieving significant cost savings. Proven track record in improving system performance and productivity through innovative IT solutions. Certified in Microsoft Technology Associate, SQL Fundamentals, and Privacy and Data Protection Essentials. Passionate about driving IT innovations and building high-performing teams. Areas of Expertise: IT Operations Management - IT Audit - Incident Management - Service Management - Licensing Management - Systems and Network Infrastructure - Data Centers - Cloud Computing - Virtualization - Backup - Disaster Recovery - Vendors Management. IT Technologies: Windows Servers - Active Directory - DNS - DHCP - Microsoft Exchange - Hyper-V - Microsoft SQL - SharePoint - Office 365 - Microsoft Licensing - Visio - Microsoft Project - Skype for Business - Microsoft Teams - Fortigate - Pulse Secure -Service Now - Bomgar
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