Mercy Mathapo

Background

About Mercy Mathapo

I am an experienced and results-driven Field Service & After-Sales Administrator with over 10 years of hands-on expertise supporting industrial, engineering, and manufacturing sectors across Southern Africa. My core passion lies in connecting operational excellence with financial accuracy, customer satisfaction, and seamless service delivery. Currently, I serve as the Field Service Administrator – Generator Sets at WEG Africa, where I coordinate all administrative and operational aspects of field service delivery for generator sets. From job card management and technician scheduling to supplier invoicing, SLA compliance, and warranty tracking—I ensure that every moving part aligns for efficient and effective service execution. Key Highlights: Successfully cleared and reconciled complex, long-standing invoice backlogs (e.g, Sasol Group dating back to 2017) Expertise in SAP, SYSPRO, Ariba, Coupa, and Pastel Evolution to manage procurement, finance, and inventory processes Deep knowledge of SLA and warranty contract management, ensuring compliance and reducing risk of penalties Known for building strong relationships with finance, procurement, technical, and customer-facing teams Recognized twice as Best Quality Facilitator at WEG South Africa for operational consistency and attention to detail My previous roles include overseeing repairs and customer support logistics across the continent, managing urgent field breakdowns, processing international shipments, and ensuring high levels of service delivery to both local and cross-border clients. In addition to my experience, I am currently studying towards a Higher Certificate in Accounting with MANCOSA to deepen my understanding of financial processes and enhance my ability to contribute to broader business strategy. What sets me apart? Tenacity – I persist until solutions are found, even in legacy systems and challenging supplier relationships. Accountability – I own the process end-to-end, ensuring timelines are met and issues are proactively flagged. Collaboration – I bridge the gap between finance, technical teams, and customers to deliver smooth service execution. Continuous Learning – I actively upskill, particularly in accounts payable, procurement systems, and process optimization. Let’s connect if you’re in operations, after-sales service, customer support, or supply chain—and looking to collaborate, exchange knowledge, or discuss exciting new opportunities.