Mercy Thomas
Executive Director, Operations - India at Antares Publishing Services Pvt Ltd
Based in Chennai, India
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Seniority
Director
Department
Operations
Location
Chennai
Industry
Book and Periodical Publishing
Company size
118
Contact information
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m•••••••@antaares.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mercy Thomas
A Certified SAFe® 6.0 Agilist (SA) who is part of a Lean-Agile transformation. Key areas of competency include the application of Lean-Agile principles, execution and release of value through Agile Release Trains (ARTs), and building an Agile portfolio with Lean-Agile budgeting. Experienced Client Service Specialist with proven track record in leading successful teams and successfully working with clients across the globe. A result-oriented professional offering several years of experience & demonstrated excellence in managing Customer Relationship Management CRM, Pre Sales Operations, Process Enhancement/ Redesign; Customer Relationship Management (CRM) Solutions for Global Clients from diverse industries. A dynamic professional who has been proactive and focused with a comprehensive knowledge in developing and implementing effective service standards through analysis and evaluation of operational requirements to identify efficiency improvements that maximize productivity levels along with creating a positive work environment
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