Meridith Hertach
VP of Customer Service at Renew Smiles
Based in Denver, United States
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Seniority
Vp
Department
Customer/Client Service
Location
Denver
Industry
Medical Practices
Company size
53
Contact information
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m•••••••@renewsmiles.com
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Background
About Meridith Hertach
With over a decade of leadership in customer service, my core competencies lie in Salesforce CRM analytics, business coaching, and enhancing operational processes. At Renew Smiles, my mission is to leverage these skills to cultivate a customer-centric environment that aligns with our organization's values and goals. I am committed to bringing diverse insights and fostering a culture where innovation and collaboration drive our success.My tenure at Renew Smiles has been marked by significant achievements such as architecting a custom Salesforce CRM layout, leading to enhanced lead result insights. I have innovatively driven projects like the Online Scheduling and Direct to Interpreter Platform, facilitating a 20% increase in new lead conversions. Collaborating with the CMO, we introduced an AI messaging project that captures additional transaction-ready users, underscoring my dedication to optimizing customer engagement and driving business growth.
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