Meridith Tutor

Client Success Manager at American Healthtech, A Pointclickcare Company

Based in Ocean Springs, United States

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Seniority

Staff

Department

Customer/Client Service

Location

Ocean Springs

Industry

IT Services and IT Consulting

Company size

61

Contact information

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Email

1 credit

m•••••••@healthtech.net

Phone

5 credits

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Background

About Meridith Tutor

I am a visionary and analytical professional with a broad background optimizing technology project implementations, recommending data-driven product improvements, and providing hands-on technical support for healthcare systems. Throughout my career, I have forged strong relationships with clients while serving as trusted advisor in recommending technology solutions, resolving critical issues, and delivering hands-on training and support. As a result, I am highly skilled at implementing processes, tools, strategies, and best practices to optimize workflow, enhance product utilization, and boost long-term client success. I also offer extensive experience working with cutting-edge technology, collaborating with leaders and staff across all layers of the organization, and leveraging data to continually identify areas of improvement. CAREER HIGHLIGHTS: Guide the strategic direction to drive excellence across customer application implementations through process design, enhancements, negotiation, project execution, and comprehensive analysis for a large hospital information system. Enhance application acquisition and optimization by creating an environment that promotes end user satisfaction across all products (Laboratory Information System, Blood Bank, Pathology, Radiology Information System, Mammography System, Therapy, Nutrition, Cardiopulmonary, and many more). Improve application utilization by coordinating, scheduling, and managing resources to provide comprehensive training to management, staff, super users, and end users. Recognized as subject matter expert in healthcare products, advising clients on configuration, business strategy, workflow analysis, application utilization, and interrelationships of applications. AREAS OF EXPERTISE: Product & Project Management | Software Development Lifecycle | Agile Methodologies | Software Solutions | Strategic Planning & Roadmaps | Troubleshooting, Testing & Issue Resolution | Data Analysis | Workflow Improvement | Process Improvement | Risk & Change Management | Sales & Revenue Growth | Relationship Building

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