Merin Mathai

Background

About Merin Mathai

Im a 8 years of experience Customer Success Manager. Im AWS Certified Cloud Practitioner and IIMK certified. I have a proven track record of over several years of experience in full stack SaaS B2B2C business model service. I have a passion for improving processes by understanding customer's business landscape. My skill set includes -* Zoom · Gmail · Guru Knowledge Management Software · Account Management · Salesforce.com · Datadog · Stripe (Software) · Data Visualization · Customer Success · AWS Cloud Practitioner.* Google Meet · Gmail · Notion Productivity Software · HubSpot · Freshdesk · Microsoft Power BI · Software as a Service (SaaS) · Customer Onboarding · Customer Success · Customer Retention · customer success · Customer Relationship Management (CRM),Leadsquared CRM * Microsoft Teams · Gmail · Cloud Computing · Zoho · HubSpot · customer success · Zendesk Support · Intercom * Microsoft Teams · Gmail · Customer Engagement · Sales Processes · Data Management * Cisco Webex Meetings · Gmail · Operations Management · Outlook · Oracle retail merchandising system · Oracle Retail Promotion Management Working in a dynamic environment taught me to push boundaries, have the capability of learning from trial and error, and quickly adjust the strategy to achieve the desired results. I’ve had the opportunity to work in different departments and have a complete view of how business works. Some say being a wearer of many hats is not necessarily an advantage, and I tend to disagree. Having performed sales, marketing, collection, product, and customer success roles has given me the ability to understand a business operation and has helped me better advise my customers when needed. I found my passion in Customer Success. Seeing customer achieve their desired outcomes gives you an incredible feeling of satisfaction that I have not seen in any other role before. Talking to customers, learning from their struggles, and being able to provide a solution tailored to their needs are what drive me every day to work. Apart from my work life, I’m a fitness freak. I enjoy cycling during weekends. My professional experience has provided me with the opportunity to build and lead high-performing teams across different areas of operation. Also developed excellent relationship-building skills as I had the opportunity to liaise with all levels of people.